Atendros LLC · Delaware
Bilingual AI Intake for Immigration Law Firms
A managed bilingual English & Spanish AI intake service for immigration law practices.
Atendros LLC · Delaware
A managed bilingual English & Spanish AI intake service for immigration law practices.
Field report
Bilingual intake. Twenty-four hours a day. For immigration law practices that can no longer afford to miss one.
Chapter one
In a representative intake-audit scenario, a high-volume immigration firm could miss hundreds of calls in a quarter. Even a small number of lost consults can translate into meaningful lost revenue when intake is not answered, captured, and routed quickly — and the firm often does not learn it until the matter database flags the same names months later, after a hearing has already gone the other way.
The story is unremarkable. Every immigration practice will tell a version of it. The front desk takes a Spanish call at the wrong moment. The voicemail box fills. The lead form on the website routes to an inbox no one watches after six. The retainer that would have come in goes somewhere else.
The math is harder to look at. Based on firm-reported economics and Atendros market observations, many immigration retainers fall in the low-to-mid four figures, with the consultation fee that wins them often in the low hundreds. Actual results vary by firm, geography, matter type, conversion rate, and intake process — but even a handful of missed consults a month is, for most practices, a number large enough to be worth solving.
The intake problem is the only problem in a law firm where the cost of solving it is smaller than the cost of letting it continue for one more month. Founding memo · Atendros, 2026
None of this is new. What is new is that the alternatives — off-shore answering services, generic answer-bots, the next hire — have not solved the problem. They have moved it.
Chapter two
Atendros is a service. We answer the firm’s phones in English and Spanish, twenty-four hours a day, capture intake facts each caller provides against the firm’s script, schedule consultations directly into the attorney’s calendar based on firm criteria. The firm retains every client; we are the front desk that does not sleep.
What that looks like in practice:
We deliberately do not describe the underlying machinery on this page. The firms this service is built for care about the outcome and the supervision framework; the mechanism is a private matter between Atendros and each engaging firm.
By the numbers
≥90%
English answer rate
≥85%
Spanish & multilingual answer rate
Live
Escalation to firm staff†
10
Target days to go-live‡
Day-30 answer-rate guarantee. If, by the end of the thirty (30)-day period following the firm’s payment of the first full monthly recurring (MRR) fee, Atendros does not meet or exceed a 90% answer rate on English-language Measured Calls and an 85% answer rate on Spanish-language and other multilingual Measured Calls — measured from CallRail and Retell logs and shared with the firm — Atendros refunds that first full monthly recurring (MRR) fee. The setup fee and the prorated partial-month MRR fee are non-refundable. This refund is the firm’s sole and exclusive remedy for failure to meet the answer-rate thresholds. “Measured Calls” and the complete guarantee terms are defined in the Master Services Agreement (Section 6), which controls.
Answer-rate targets per the MSA service levels, measured during the Day-30 guarantee window from CallRail and Retell logs.
† Escalation applies during the firm’s agreed coverage window; outside coverage, the firm-approved callback or voicemail workflow applies.
‡ Target go-live in 10 business days after signed order form, required system access, approved intake script, recording-consent disclosure, integration readiness, and counsel review.
Guardrails
The firm remains the lawyer of record. Atendros is used as a nonlawyer assistant consistent with the supervision principles of ABA Model Rule 5.3. The firm retains professional-responsibility oversight; Atendros is contractually responsible for day-to-day operational compliance.
Designed to play a recording disclosure before recording begins and to obtain caller consent where required by law — the strictest U.S. standard. Per-firm configuration verified before launch.
Atendros does not use cold outbound AI voice calls. Outbound SMS, email, or voice workflows are configured only according to the customer-approved workflow and applicable consent requirements. 47 CFR §64.1200.
The service does not answer “do I qualify?”, fee quotes, eligibility, deadline, or strength-of-case questions. Each is redirected to a consult with the attorney.
Caller name, phone, email, and other firm-approved identifiers checked against firm-provided records to flag potential duplicates, existing matters, or conflict indicators. Atendros does not make legal conflict determinations; any flag is routed to firm staff for review.
During the firm’s agreed coverage window, hostile, distressed, urgent, existing-client, minor, and legal-advice-trigger calls are escalated for live handoff to firm staff the moment the trigger fires. Outside coverage, calls follow the firm-approved callback or voicemail workflow.
Recordings, where made, stored per the firm’s retention policy. Internal operational copies are purged within ninety (90) days unless the firm directs longer retention. PII scrubbed from analytics. Customer intake data is not used to train AI models without the firm’s separate written consent.
Script, disclosure language, conflict-flagging workflow, and contract reviewed by the firm’s designated counsel before the first live call.
A trained bilingual reviewer audits approximately 5% of calls — including every escalated call — during the first ninety (90) days after go-live, with findings surfaced in the firm’s weekly scorecard.
Atendros supports firm-supervised intake workflows. It does not provide legal advice, make immigration eligibility determinations, create attorney-client relationships, or perform legal conflict determinations. Attorney review and firm supervision remain required.
Engagement
Voice-minute overage above the included pool is billed at $0.18 per minute.
Founding 5
$2,000 /mo
Growth
$3,500 /mo
Scale
$6,500 /mo
A twenty-minute conversation
Pick a time below. The call is twenty minutes, on Google Meet. We bring questions about the firm’s call volume, intake bottlenecks, and case-management setup; you leave with a one-page recommendation either way.
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