Bilingual intake for immigration law firms
The front desk that does not sleep.
Atendros answers your firm’s inbound calls in English and Spanish, twenty-four hours a day, captures caller-provided intake facts against your firm’s script, and schedules consultations on the attorney’s calendar based on firm-defined criteria. The firm retains every client.
A managed service, not software you have to run. Target go-live is ten business days after a signed order form, required system access and counsel review.
Demonstration. Synthetic caller, synthetic firm, no real data.
The shape of the problem
A firm’s operating hours do not decide when a client needs one.
There are 168 hours in a week. A weekday front desk covers 45 of them. The other 123 are when the voicemail box fills, the Spanish call goes unanswered, and the retainer goes somewhere else.
In a representative intake-audit scenario, a high-volume immigration firm could miss hundreds of calls in a quarter. Even a small number of lost consults can translate into meaningful lost revenue when intake is not answered, captured, and routed quickly — and the firm often does not learn it until the matter database flags the same names months later, after a hearing has already gone the other way.
Based on firm-reported economics and Atendros market observations, many immigration retainers fall in the low-to-mid four figures, with the consultation fee that wins them often in the low hundreds. Actual results vary by firm, geography, matter type, conversion rate, and intake process — but even a handful of missed consults a month is, for most practices, a number large enough to be worth solving.
None of this is new. What is new is that the alternatives — off-shore answering services, generic answer-bots, the next hire — have not solved the problem. They have moved it.
Illustrative, using a nine-to-six weekday front desk. Substitute your firm’s real coverage window — the arithmetic is the point, not the example.
The intake problem is the only problem in a law firm where the cost of solving it is smaller than the cost of letting it continue for one more month.Founding memo · Atendros, 2026
The service
One call. One structured intake. One clear hand-off.
The same six things happen on every call, in the same order, whatever time it is and whichever language the caller opens in.
English and Spanish from the first ring. No menus, no language-selection prompt, no “press one.” The caller is told the call is recorded and that they are speaking with an AI assistant.
Your firm’s pre-approved questions, asked in order. Answers are captured exactly as the caller gives them. Atendros does not invent matters and does not quote fees.
Caller name, phone, email and other firm-approved identifiers are checked against firm-provided records to flag potential duplicates, existing matters, or conflict indicators. Atendros does not make legal conflict determinations — flags route to firm staff for review before a consult is confirmed.
Eligibility, fee, deadline and strength-of-case questions are not answered. They are redirected to a consult with the attorney and marked for attorney review.
Consults are booked directly into the attorney’s calendar using the firm’s own scheduling rules. The firm defines who gets booked; Atendros executes the firm’s rules.
A structured intake summary goes into the firm’s operating workflow, with the flags attached. When an escalation trigger fires, the firm-approved escalation workflow runs instead.
And when a call needs a person, it gets one.
During the firm’s agreed coverage window, hostile, distressed, urgent, existing-client, minor, and legal-advice-trigger calls are escalated for live handoff to firm staff the moment the trigger fires. Outside coverage, calls follow the firm-approved callback or voicemail workflow.
English & Español
The Spanish call is frequently the call that converts.
Same protocol, same capture quality, same scorecard — in whichever language the caller opens in. There is no language menu, no transfer, and no off-shore handoff that costs the caller their patience.
No language selection
English and Spanish from the first ring.
Same intake, both languages
Your pre-approved questions, asked in the caller’s language.
Bilingual review
A trained bilingual reviewer audits approximately 5% of calls — including every escalated call — during the first ninety (90) days after go-live.
Consent in both languages
Recording disclosure and consent prompts available in both, per the firm’s recording configuration.
Refusals by design
The questions this line will not answer.
Most of what makes an intake line safe is what it declines to do. These four are the questions a caller asks first — and the four that belong to the attorney, not to the front desk.
Do I qualify for asylum?
Eligibility is a legal determination. Atendros does not make immigration eligibility determinations. The question is redirected to a consult with the attorney.
What will this cost me?
Atendros does not quote legal fees on behalf of the firm. Fee conversations belong to the firm.
How strong is my case?
Strength-of-case assessment is legal analysis. It is redirected to a consult with the attorney.
When is my deadline?
Deadline guidance is legal advice. Atendros does not give it. The question goes to the attorney.
Atendros is used as a nonlawyer assistant consistent with the supervision principles of ABA Model Rule 5.3. The firm remains the lawyer of record and makes every legal determination.
In writing
What the contract says, not what the marketing says.
Four numbers appear on this site. All four are contractual service levels from the Master Services Agreement, and one of them carries a refund.
* Answer-rate targets per the MSA service levels, measured during the Day-30 guarantee window from CallRail and Retell logs.
† Escalation applies during the firm’s agreed coverage window; outside coverage, the firm-approved callback or voicemail workflow applies.
‡ Target go-live in 10 business days after signed order form, required system access, approved intake script, recording-consent disclosure, integration readiness, and counsel review.
The one guarantee we make
Day-30 answer-rate guarantee. If, by the end of the thirty (30)-day period following the firm’s payment of the first full monthly recurring (MRR) fee, Atendros does not meet or exceed a 90% answer rate on English-language Measured Calls and an 85% answer rate on Spanish-language and other multilingual Measured Calls — measured from CallRail and Retell logs and shared with the firm — Atendros refunds that first full monthly recurring (MRR) fee. The setup fee and the prorated partial-month MRR fee are non-refundable. This refund is the firm’s sole and exclusive remedy for failure to meet the answer-rate thresholds. “Measured Calls” and the complete guarantee terms are defined in the Master Services Agreement (Section 6), which controls.
The weekly scorecard is a reporting deliverable, not a live dashboard. Fields are fixed at onboarding.
Trust
Built to sit inside the firm’s supervision framework. Not outside it.
The compliance posture is not an appendix to this service. It is the reason the service can exist inside a law firm at all.
The firm remains the lawyer of record. Atendros is used as a nonlawyer assistant consistent with the supervision principles of ABA Model Rule 5.3. The firm retains professional-responsibility oversight; Atendros is contractually responsible for day-to-day operational compliance.
Calls handled through the service are designed to play a recording disclosure before recording begins and to obtain caller consent where required by law — the strictest U.S. (all-party-consent) standard. Per-firm recording configuration is verified with the law firm before launch. Fla. Stat. §934.03.
The service does not answer “do I qualify?”, fee quotes, eligibility, deadline, or strength-of-case questions. Each is redirected to a consult with the attorney.
Caller name, phone, email, and other firm-approved identifiers are checked against firm-provided records to flag potential duplicates, existing matters, or conflict indicators. Atendros does not make legal conflict determinations — any flag is routed to firm staff for review before a consult is confirmed.
During the firm’s agreed coverage window, hostile, distressed, urgent, existing-client, minor, and legal-advice-trigger calls are escalated for live handoff to firm staff the moment the trigger fires. Outside coverage, calls follow the firm-approved callback or voicemail workflow.
Atendros does not use cold outbound AI voice calls. Outbound SMS, email, or voice workflows are configured only according to the customer-approved workflow and applicable consent requirements. 47 CFR §64.1200.
Hear it yourself
The fastest way to judge an intake line is to call it.
The demonstration line answers in English and Spanish, plays the recording disclosure, tells you that you are speaking with an AI assistant, and runs a demonstration intake. Call it from your own phone and listen to what a caller hears.
Call the demonstration line.
It answers the way the service answers. No booking required, no form, nothing to sit through first.
A demonstration line for firms evaluating Atendros. It is not a legal help line and cannot advise anyone. If you are an individual seeking legal help, contact a licensed immigration attorney directly.
Engagement
Three tiers. Voice-minute based. Setup is one-time. Subscription is monthly.
Voice-minute overage above the included pool is billed at $0.18 per minute.
- Up to 1,500 voice minutes per month
- Bilingual English and Spanish coverage
- One case-management integration
- Weekly scorecard
- Day-30 answer-rate guarantee
- Up to 3,000 voice minutes per month
- Bilingual English and Spanish coverage
- Two case-management integrations
- Weekly scorecard plus monthly review call
- Day-30 answer-rate guarantee
- Up to 6,000 voice minutes per month
- Bilingual coverage with additional language on request
- Unlimited case-management integrations
- Dedicated weekly review call
- Day-30 answer-rate guarantee
Day-30 answer-rate guarantee. If, by the end of the thirty (30)-day period following the firm’s payment of the first full monthly recurring (MRR) fee, Atendros does not meet or exceed a 90% answer rate on English-language Measured Calls and an 85% answer rate on Spanish-language and other multilingual Measured Calls — measured from CallRail and Retell logs and shared with the firm — Atendros refunds that first full monthly recurring (MRR) fee. The setup fee and the prorated partial-month MRR fee are non-refundable. This refund is the firm’s sole and exclusive remedy for failure to meet the answer-rate thresholds. “Measured Calls” and the complete guarantee terms are defined in the Master Services Agreement (Section 6), which controls.
Atendros supports firm-supervised intake workflows. It does not provide legal advice, make immigration eligibility determinations, create attorney-client relationships, or perform legal conflict determinations. Attorney review and firm supervision remain required.
Next step
Twenty minutes, and a written answer either way.
We bring questions about the firm’s call volume, intake bottlenecks, and case-management setup. You leave with a one-page recommendation — including “not yet” if that is the honest answer.